Welcome to Lucky Dux Customer Service!

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
You can also submit a request or send us an email at support@luckydux.zendesk.com.

 

Lucky Dux

Lucky Dux October 18, 2013 FAQ / Credits

Any credit on your account can be applied to your order when you reach the checkout page.

Lucky Dux October 18, 2013 FAQ / Payment information

Credits for returned products do not expire. If you are unsure about when your credit expires, contact customer service.

Lucky Dux October 18, 2013 FAQ / Payment information

Of course, we take security extremely seriously! We use the best and most secure payment gateway and never see or store your payment information. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology and once the order is processed, the information is no longer held.

Lucky Dux October 18, 2013 FAQ / Payment information

We currently accept credit card payment from Visa, Master Card and American Express as well as PayPal and EFT. Simply enter your payment information during our checkout process. We use the most secure payments gateway and never see or store your credit card information. 

Lucky Dux October 18, 2013 FAQ / Sales events

A typical sale lasts 5-7 days. When it's over, it's over, although we frequently bring our most popular brands back for future sales. You can always see how much longer a sale is scheduled to last at the top of the sale page. We try to stock some of the more popular items in our shop, so make sure to check it out. As in life, there are no guarantees – so make sure you grab the bull by the horns!